A 30-day money-back guarantee

If an Extras credit pack is not what you hoped for, ask for a full refund within 30 days of the payment and we will give one. You do not need to explain why.

How to ask

Payments are handled by our reseller, Paddle, which is the Merchant of Record for every order. Request a refund at paddle.net using the email address on the receipt, or write to dd@palatedigital.com and we will arrange it with Paddle for you. Refunds go back to the original payment method, usually within a few working days once approved.

Cancelling rather than refunding

Cancelling a subscription stops the next payment and leaves your access in place until the end of the period you have already paid for. Switching between the monthly and annual plans is pro-rated straight away.

After the guarantee period

Beyond 30 days we will still look at any request on its merits — for example where the app has not worked as it should. Statutory rights are unaffected, and Paddle's own refund policy at https://www.paddle.com/legal/refund-policy applies alongside this one.

What stays available

Refunding a payment ends the paid features it covered. Your tastings, notes and inventory stay in your account on the free plan, and you can export everything at any time from your profile.